Academic Advisor and Recruiter

Posting Details

Position Information

Position Title Academic Advisor and Recruiter
Additional Information

As a Division within Academic Affairs, we provide student services and administrative support to faculty and staff for the delivery of online, blended, and distance education.
Ball State’s online programs routinely rank among the best in the nation. Our graduate degrees in education, business administration, and nursing—as well as our bachelor’s programs, overall—have earned top spots among online programs by U.S. News & World Report.

FLSA Administrative Exemption
Hrs/Week 40
Length of Assignment Fiscal Year - FT Contract
Position Function

Act as recruiter & academic advisor for assigned online academic programs, guide prospective students through the admissions process; provide support for students to interpret, understand, and meet academic requirements specific to their designated program of study; support and leverage student recruitment activities for the purpose of meeting the program and Division of Online and Strategic Learning.

Minimum Education

Master’s degree.

Minimum Experience

One year of relevant experience (for example, teaching, counseling, advising, or student-related program administration).

Minimum Other
Preferred Education
Preferred Experience

Excellent oral and written communication skills; high degree of commitment to customer service; strong focus on detail and task completion; highly organized with good analytical skills; demonstrated competency in the use of word processing,
spreadsheets, database, email and Internet applications.

Ability to work collaboratively in a cross-functional team setting; ability to work with faculty, administration, and students; sensitivity to the needs of a diverse and non-traditional student population; interpersonal/human relations skills; ability to encourage and empower students to make their own decisions; ability to act as an advocate for both the student and the university; ability to identify students’ needs for support services in order to make appropriate recommendations; ability to maintain confidentiality.

Direct experience assisting college-level students; additional years of related experience; web and telephone conferencing experience; and customer/student recruitment experience.

Preferred Other
Pre-Employment Screening Requires successful completion of a background check.
Positions Supervised


EEO Statement

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status or any other legally protected status.

EEO/AA Employer/Veterans/Disabled.

About Ball State University

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of 10 academic colleges that offer 190 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. Ball State aspires to be the model of the most student-centered and community-engaged of the 21st century public research universities, transforming entrepreneurial learners into impactful leaders – committed to improving the quality of life for all.

Department Division of Online & Strategic Learning:173020
Department Information

Duties & Responsibilities

Ranking 1
Job Duty

Serve as an academic advisor by providing support for students to understand and meet specific degree requirements; review students’ prior transcripts to determine specific courses needed for degree completion.

Ranking 2
Job Duty

Participate as directed in student recruitment efforts through strategies developed in collaboration with academic department and the Division of Online and Distance Education.

Ranking 3
Job Duty

Work closely with departmental leadership to ensure accuracy of information provided to students and prospective students. Regularly attend and participate in departmental meetings and functions as requested.

Ranking 4
Job Duty

Keep up to date on university policies and procedures as outlined in the catalogs and student handbooks.

Ranking 5
Job Duty

Identify and promote strategies for student retention; support students in monitoring their academic progress; prepare and maintain electronic files; create and utilize report data to identify and assist students at risk of not completing their program of study.

Ranking 6
Job Duty

Demonstrate tact, diplomacy, judgment, and a high commitment to customer service in working with students, faculty, and administrators.

Ranking 7
Job Duty

Participate as directed with any student recruitment efforts through strategies developed in collaboration with the academic department(s), as well as marketing and strategic communications.

Ranking 8
Job Duty

Participate as directed with any recruitment travel to off-campus sites for promotional activities and/or advising sessions; conduct informational sessions via different mediums, including face-to-face or electronic channels.

Ranking 9
Job Duty

Perform regular student contact and status entries, in an effort to enhance and utilize the implemented CRM for recruitment and retention purposes.

Ranking 10
Job Duty

Participate as needed in the orientation process for new students.

Ranking 11
Job Duty

Perform other related duties as assigned.

Posting Detail Information

Posting Number 201700229P
Number of Vacancies 1
Desired Start Date 05/01/2018
Position End Date (if temporary)
Open Date 03/08/2018
Applications Accepted Through Date 03/25/2018
Open Until Filled No
Special Instructions Summary

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Have you completed a Master's Degree from an accredited College/University?
    • Yes
    • No
  2. * How many completed years of experience have you had working at an institution of Higher Education?

    (Open Ended Question)

  3. * How many completed years of experience have you had working in an online/distance program?

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
  3. Master's Transcripts
Optional Documents
  1. Undergraduate Transcripts